Frequently Asked Questions

Am I able to wash my scrunchies?
Our scrunchies are created to withstand the everyday wear and tear, however washer and dryer cycles may damage them. We recommend spot cleaning or gently hand washing the scrunchies and then letting them air dry. A tide to go pen is also a very effective way to remove any stains the scrunchies may get!

Do you offer custom scrunchies? 
Yes! Message us on instagram or email us at simplyscrunchyeg@gmail.com and we can help to create your desired scrunchies. Custom orders may cost extra but costs will be discussed before the order is processed. 

Do you offer wholesale pricing?
We do offer wholesale pricing for salons, spas, businesses and anyone who is interested in selling our products. Contact us if you are interested in wholesale pricing. 

Can I return my items?
Returns can be done as an exchange or a refund can be given in the form of a gift card. Items must be returned within 14 days of the shipment and must be unworn, unwashed and in original condition. Sale items cannot be refunded or exchanged. 

Where are the accessories created?
Every item in our store is hand crafted by Cassie and Katie in Sherwood Park, Alberta, Canada. 

Why is my promo code not working?
Promo codes are constantly changing and being replaced. A promo code may not work if it is expired, used up or the items in your cart do not match the promo. If you double checked all of those things and still believe there is a mistake, message us and we would be happy to look into it!